All deposits and purchases made and fees paid on Focus11.net to play or in connection with Fantasy Cricket are final. All transactions are final. We recognize that customer satisfaction is extremely important to us, so only error-oriented transaction cases shall be reviewe.
If you are not fully satisfied with any deposit/purchase made or fee paid on Focus11 and feel there is an 'Error’ in the transaction, please let us know about that within 3 days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.
If you are not fully satisfied with any deposit/purchase made or fee paid on Focus11 and feel there is an 'Error’ in the transaction, please let us know about that within 3 days from the transaction date, and we shall certainly review the transaction and determine the resolution at our own discretion.
Refund timeline. If the claim is accepted the refund will be processed within 7-8 days.